Student Information

Refund Policy

Students are given a cooling-off period of seven (7) working days after signing the PEI-Student Contract. The student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the student submits a written notice to withdraw from HTMi (Singapore) within the cooling-off period, regardless of whether the student has started the course or not. For students who withdraw after the cooling-off period of seven (7) working days the amount refunded is based on the of course fees paid and subjected to the refund table stated in the Student Contract.

Refund for Withdrawal Due to Non-Delivery of Course:

HTMi (Singapore) will notify the Student within three (3) working days upon knowledge of any of the following:

  • HTMi (Singapore) does not commence the Course on the Course Commencement Date;
  • HTMi (Singapore)  terminates the Course before the Course Commencement Date;
  • HTMi (Singapore)  does not complete the Course by the Course Completion Date;
  • HTMi (Singapore)  terminates the Course before the Course Completion Date;
  • HTMi (Singapore)  has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the student contract within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA). The Student would be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.*

Refund for Withdrawal Due to Other Reasons:

If the student withdraws from the Course for any reason other than those stated in Clause 2.1 of the Student Contract, HTMi (Singapore) will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the refund table (Schedule D) as stated in the student contract.

% of [the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received:
80% Within 22 to 29 days before the Course Commencement Date
50% Within 14 to 21 days before the Course Commencement Date
25% Less than 14 days before the Course Commencement Date
0% Upon Course Commencement Date


Refund During Cooling-Off Period:

HTMi (Singapore) will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage in refund table (Schedule D) stated in the student contract of the fees already paid if the Student submits a written notice of withdrawal to the HTMi (Singapore) within the cooling-off period, regardless of whether the Student has started the course or not.

All refunds shall be processed within seven (7) working days upon receiving the student request.

Withdrawal Policy

This policy applies when a student voluntarily requests to withdraw from an enrolled programme of study.

All requests for withdrawal must be accompanied by the completed Withdrawal Request Form and supporting documents. HTMi (Singapore) will not accept verbal notice given by the student. For students under 18 years of age and / or international students holding a Student’s Pass, HTMi (Singapore) will seek parental/guardian’s approval prior to processing the request for the Withdrawal.*

A withdrawal is defined as:

  • Withdrawal due to non-delivery of the course
  • Withdrawal for other reasons (e.g. disciplinary matters, personal reasons)

Cancellation of Student Passes (for international students only) will be cancelled upon approval of the Withdrawal Request. It takes approximately 14 working days to process a withdrawal request and is subject to HTMi (Singapore) Management approval.*

HTMi (Singapore) is committed to providing prompt and efficient channels for students to seek resolution for any feedback, dispute or grievance, and to having an effective system of complaint management that responds to complaints in a positive way and contributes to the continuous improvement of the teaching and learning environment. The Institute has a closed-loop complaint management system in addressing all complaints received from all stakeholders (e.g. Students, Staff, agents, partners, etc.)

All grievances pertaining to HTMi (Singapore) shall be resolved within 21 working days. Stakeholders are encouraged to resolve their complaint informally. Should stakeholders feel the informal resolution is unsatisfactory; they may submit a formal complaint and may appeal the outcome of a formal complaint with regard to the procedural fairness of the complaint resolution process. A Complaints Review Panel may be convened with a conclusion.

Where stakeholders are not satisfied with the outcome from HTMi (Singapore) internal grievance process, they may seek redress via: –

  1. The CPE Mediation-Arbitration Scheme
  2. The Small Claims Tribunals (SCT) for amounts not more than $10,000.00
  3. Legal Recourse

Pre-counselling Framework

Prior to admission, Student are provided the necessary information with appropriate guidance on the suitability of the courses available as part of course pre-counselling. It is to ensure that all prospective students are provided with clear and unambiguous pre-course counseling in accordance with the EduTrust Guidance Document and Private Education Act so that prospective students are able to make an informed choice of course using the relevant information HTMi (Singapore) given. Sales and Marketing and recruitment agents ensure that prospective students are briefed on all necessary information.

HTMi (Singapore) has appointed Liberty Insurance as a group medical insurance scheme for all its students for the entire course duration. This medical insurance scheme will have a minimum  coverage as follows:-

  • An annual coverage limit of S$20,000 per student
  • Coverage of (As charged) in B1 wards in Singapore Government/Singapore Government Restructured Hospitals up to the overall maximum limit per policy period

Medical Insurance Certificate – PDF

Student Medical Product Summary – PDF

Claims Form Group – PDF

Career Work Experience

As a key part of our mission “Come as a Student become a Manager” students will be assisted with the opportunity to complete Career Work Experience in Singapore. Whilst it is optional for students to participate in this excellent opportunity, it is highly recommended that students use our services to assist in developing a career in the hospitality industry. HTMi (Singapore) will assist students with career related skills, job matching, and interviews.

All of the HTMi (Singapore) students are required to be familiar with Singapore laws. e.g. drug trafficking, working illegally, over staying on expiry of passes etc.
Please refer to the following website for more information:

  • Immigration and Checkpoints Authority of Singapore (http://www.ica.gov.sg)
  • Singapore Police Force (http://www.spf.gov.sg)
  • Ministry of Manpower (http://www.mom.gov.sg)

The actual cost of living will vary depending on student individual lifestyle. On average student can expect to pay SGD 800-1100/month for accommodation, SGD 500-800 for food and transportation.

HTMi (Singapore) has preferred accommodation options where students can live (normally rooms sharing 2 – 3).*

With the Private Education Act introduced in November 2009, the Council for Private Education (CPE) was incorporated to provide for the regulation and accreditation of private education institutions (PEIs) so as to ensure the quality education in Singapore. From 21 December 2009, all PEIs operating in Singapore are subjected to a mandatory framework known as the “Enhanced Registration Framework (ERF)”. This framework set out under the Private Education Act and the Private Education Regulations spells out the mandatory registration requirements and legislative obligations on the PEIs. Besides the ERF, there is another voluntary certification scheme known as EduTrust Certification Scheme administered by the CPE. PEI needs to fulfil this prerequisite in order to enrol international students which means for PEIs to differentiate themselves as having achieved higher standards in key areas of management and provision of educational services. The EduTrust assesses PEIs against six criteria which cover 1. Management commitment and responsibilities, 2. Corporate governance and administration, 3. External recruitment agents, 4. Student protection and support services, 5. Academic processes and assessment of students, and 6. Quality assurance, monitoring and results.

For more information, please refer to CPE website: www.cpe.gov.sg

The information on this webpage is applicable only when HTMi (Singapore) has achieved the EduTrust or EduTrust Provisional certification from CPE.

In enhancing the confidence of students and their parents in the quality of education in Singapore, has stipulated that all PEIs must sign a PEI-Student Contract with students. The contract acts as legal binding out the important terms and conditions governing the relationship between the student and HTMi (Singapore). HTMi (Singapore) will execute a student contract for every course registered with CPE.

Students may download a sample copy of the Student Contract at www.cpe.gov.sg.

The information on this webpage is applicable only when HTMi (Singapore) has achieved the EduTrust or EduTrust Provisional certification from CPE.

HTMi (Singapore) has in place a Fee Protection Scheme (FPS) and Industry-Wide Course Fee Protection Insurance Scheme (IWC) to protect the paid fees of both local and international students.* The FPS serves to protect the student’s course fees in the event that the PEI is unable to continue due to insolvency, and/or regulatory closure. The FPS is compulsory for all students and had appointed Liberty Insurance as our FPS insurance provider. Under the FPS insurance scheme, students’ fees are insured by Liberty Insurance and HTMI (Singapore) shall purchase the insurance on the same day of the course fee payment in order to protect students’ fees.

FPS Certificate – PDF

IWC Certificate – PDF

More details of the FPS can also be found in the FPS Instruction Manual, available at CPE’s website. https://www.cpe.gov.sg

HTMi (Singapore) staff provides and renders necessary assistance to students who may face psychological or emotional issues during their course of studies. When the student requires advance counseling, the student may be referred to an external party e.g. social counseling service. All information will be kept strictly private and confidential.

The Personal Data Protection Act 2012 (PDPA) was passed in Parliament in 2012. HTMI (Singapore) aims to provide holistic, quality courses and services in the purpose of telemarketing  academic course to its prospective applicants,  and public.

PDPA – Do Not Call (DNC) Registry

HTMI (Singapore) shall adhere to all regulations as required under the PDPA Act (2012). Telemarketing messages via voice calls, SMS or fax messages will only be sent to:

  • Those who have not registered their telephone numbers with the relevant DNC Register(s)
  • Consent given by the Prospective applicant or public
  • Existing Student.
  • Alumni’s

Graduate students and prospective applicants do not wish to receive any further information, please email to info@htmi.sg with your name and mobile number to be opted out.  HTMi (Singapore) will respond and acknowledge within 3 working days.

To find out more about PDPA, you may visit the Singapore Personal Data Protection Commission’s website.

ICA – Immigration & Checkpoints Authority of Singapore

MOM – Ministry of Manpower

Singapore Police Force

Singapore Anti-Narcotics Association

National Environment Agency

Land Transport Authority

Committee for Private Education

Contact Singapore

MOH – Ministry of Health

*The information on this webpage is applicable only when HTMi (Singapore) has achieved the EduTrust or EduTrust Provisional certification from CPE.